Terms & Conditions

Welcome to Know Your Super ! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully to understand your rights and obligations.

Privacy Policy

At Know Your Super, a brand under Summit Financial Group Pty Ltd, your privacy is our priority. We handle all personal information in compliance with the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and protect your data. We are dedicated to delivering professional, respectful, and transparent service to every individual we work with.

Website Traffic

Know Your Super operates the website www.knowyoursuper.au. We collect anonymised visitor data strictly for internal use and performance analysis.

Use of Facebook Pixel and Google Analytics

Our website uses Facebook Pixel and Google Analytics to monitor visitor interactions, including time spent on pages, link clicks, and browsing patterns. This data is anonymised and cannot identify you personally. These tools may use cookies on your device to track this information and deliver enhanced user insights.

Hosting and Email Services

Our website and email services are securely hosted through CrazyDomains, a provider that adheres to privacy legislation and international cybersecurity standards.

Emails Sent to Us

Any email communications are securely stored on CrazyDomains servers. We treat this data with strict confidentiality and apply appropriate safeguards.

Submitting Complaints

We strive to uphold high levels of professionalism and service. If you have a concern or complaint, please email us at info@knowyoursuper.au. Providing clear and detailed information will help us respond and resolve your issue effectively.

Withdrawing Consent

You may withdraw your consent for any processing activities that require it. To do so, simply contact us at info@knowyoursuper.au, and we will process your request promptly.

Data Deletion Requests

If you wish to have your personal data removed from our systems (subject to legal retention obligations), please contact info@knowyoursuper.au. We will review and, where appropriate, delete your information securely.

Accessing Your Personal Data

You are entitled to request details of the personal data we hold about you, understand how it is processed, and receive a copy of it. We provide this service free of charge within 30 days of receiving a verified request. To start the process, please contact info@knowyoursuper.au.

Information Sharing

Know Your Super does not sell or share your personal data with third parties without your consent, unless legally required or authorised to do so.

Get in Touch

For any questions about this policy or how we manage your data, contact us at info@knowyoursuper.au. If you believe we’ve missed anything, we’d be happy to hear from you.

Policy Updates

This privacy policy may be revised from time to time to meet legal requirements or to enhance your data protection.

Version 1.0
Last updated: 16/06/2025